Refund policy

Dishplayed offers a clear and customer-friendly refund policy to ensure that users feel confident and secure in their decision to use the platform. The policy is designed to provide flexibility and transparency, accommodating various circumstances that might necessitate a refund. Here’s an overview of Dishplayed’s refund policy:

Subscription Cancellation

Free Package:

- Users of the Free package can cancel their subscription at any time without any financial implications since this package does not involve any charges.

Starter and Pro plans:

- Users of the Starter and Pro plans can cancel their subscriptions at any time through their account settings.

- Upon cancellation, users will continue to have access to the platform until the end of their current billing cycle. This means if you cancel midway through a month or year, you can still use the service until the period you’ve already paid for ends.

Refund Eligibility

During the 90-Day Trial Period:

- The Starter and Pro plan come with a 90-day trial period at a significantly reduced rate ($1 per month for Starter and $199 per month for Pro).

- Users can cancel their subscription during this trial period without any further charges. However, the trial fee is non-refundable because it is heavily discounted to allow users to test the full features of the packages at minimal cost.

After the Trial Period:

- If a user cancels their subscription after the trial period has ended, Dishplayed does not typically offer refunds for the remaining portion of the subscription term.

- Refunds after the trial period may be considered on a case-by-case basis, depending on specific circumstances such as technical issues with the platform that Dishplayed cannot resolve, or other service-related problems that significantly impact the user’s ability to use the platform.

Requesting a Refund Process:

- Contact Dishplayed’s customer support team. This can be done through the support section on the Dishplayed website, via email, or by calling the customer support hotline.

- Dishplayed’s support team will evaluate the refund request based on the provided information and the user’s account history.

- The evaluation process typically involves checking if the user’s issues could be resolved and verifying if the user’s claim aligns with the refund policy criteria.

Decision:

- Once the evaluation is complete, the support team will communicate the decision to the user. If a refund is approved, the user will be informed of the refund amount and the expected timeline for the refund to be processed.

Refund Methods

- Refunds are typically processed using the original payment method. For example, if a user paid via credit card, the refund will be credited back to that card.

- The processing time for refunds may vary depending on the payment method and the user’s bank or payment provider policies. Users can expect to see the refund reflected in their account within a few business days to a couple of weeks.

Exceptions and Special Cases

- Service Disruptions: If Dishplayed experiences significant service disruptions or downtime that affects all users, the platform may issue refunds or credits to affected users as a goodwill gesture.

- Billing Errors: In cases of billing errors, such as being charged incorrectly or multiple times, Dishplayed will promptly issue refunds to correct the mistake.

No Long-Term Contracts

- One of the benefits of using Dishplayed is the absence of long-term contracts. Users are not locked into lengthy commitments and can cancel their subscription whenever they choose without worrying about penalties or complex cancellation processes.